Digital Ticketing
Broadway Theatre League tickets will be digital and can be accessed through a mobile device to improve security, reduce the risk of ticket fraud, and offer added convenience. Patrons also enjoy the flexibility of being able to immediately transfer tickets to friends or family members and do ticket exchanges with instant results. Step-by-step instructions, recommendations, and frequently asked questions are shared below.
The BTL Account Manager provides a convenient, simple, and secure way for patrons to manage tickets. Using the BTL Account Manager, fans can:
- View tickets on a mobile device
- Transfer tickets to friends and family
- Update account information
- Exchange or Upgrade tickets for different performances of the same show
- Pay invoices
- Purchase additional tickets
You will use your mobile device to access your tickets from BTL Account Manager. Patrons should add tickets to Apple Wallet or Google Wallet accounts before leaving home to avoid relying on WiFi connectivity or network service on or near the VBC. Ensure that the mobile device has a good charge and turn the screen brightness to its highest level prior to scanning at the doors.
Patrons should use the email address on file with BTL. If this is the same email address as your regular Ticketmaster.com account, you can use your regular Ticketmaster password on BTL Account Manager. If you are using this email address for the first time and do not have a Ticketmaster.com account, you can click “Sign Up” to finish setting up your new account.
Have questions? Feel free to call 256-518-6155 (M-F, 9:00 a.m. – 5:00 pm CT) or [email protected]
What is Digital Ticketing?
Digital tickets allows patrons to use a mobile device as a show ticket. Patrons will gain admission into the show via a unique QR code, which will be scanned directly from a mobile device.
Can I have multiple tickets on the same mobile device?
Yes. Patrons can view all of their tickets by swiping left or right from a mobile device. We highly encourage patrons to transfer a ticket to each member of their party to allow for the easiest entry and access throughout the venue.
What if I don't have a smartphone?
Patrons can contact the BTL Office at 256-518-6155, and they will work with them to determine the best way to get into the show.
When should I view my ticket?
It is recommended to view and add tickets to the mobile device’s digital wallet at least 48 hours before the event and before arriving at the venue.
Will my season or pick 3+ tickets appear in my Ticketmaster app or at Ticketmaster.com?
No, we use the Ticketmaster platform, but your tickets will ONLY be visible on your BTL Account Manager site
Can I transfer my digital tickets to someone else?
Yes! After you’re logged into your account manager, you can select a show and an option will show at the bottom to transfer to another person’s email or phone number.
What if I don't have WI-FI Connectivity or network cell service at Showtime?
Before arriving at the show, download your tickets to Apple Wallet or Google Wallet. Once the tickets are downloaded, connectivity or Wi-Fi is not required to access tickets and/or parking.
I have an iPhone, how do I add tickets to my digital wallet?
There is an “add to apple wallet” button underneath the ticket barcode. If you don’t see this button, flip your phone sideways to see if it appears. You can select the button and then turn the phone back and click on “add” on the top right of the screen.
When I try to add my tickets to my digital wallet, I get a message that says "Unable to add pass. Try again later"
Go to your iphone Settings>Celluar and scroll down to the “wallet” app and make sure it is toggled to green. Another option is to make sure you are on a wifi network.
Do I need to add all of my tickets to my wallet at the same time and for the entire season? Must I use the digital wallet?
No, you can choose to add show tickets to your digital wallet as you need them, or all at once. We recommend using a digital wallet ahead of time to avoid problems with cell connections in the building.
Will a screenshot, photocopy or picture of a ticket be permitted for entry?
NO, a digital ticket must be provided either within the official website or Ticketmaster Account on a mobile device or within a mobile device’s digital wallet to gain entry. Photocopies of digital tickets, screen shots, scans and/or pictures of hard tickets will not be permitted for entry. Paper Tickets from Broadway Theatre League or the VBC Box Office ARE permitted.
Must I use digital ticketing? What if I want printed tickets?
We ask that everyone give digital tickets a try as there are many features not offered with print. That being said, we can absolutely print them for you. Please note that if you receive printed tickets, you will not have any of the digital abilities including the ability to do your own exchanges online or digitally transfer the tickets. If you would prefer the printed, I can mark your account as such and those would go out later this year.
What if I have a parking pass or membership cards?
Additional items that are not show tickets, such as parking passes, membership cards and drinks cards are not digital
What if I cannot attend? Do you allow exchanges?
We allow ticket exchanges for other performances of the same show. Season and Pick 3+ Ticket members can do their own ticket exchanges through their BTL Account Manager. The fee is $5 per ticket for an exchange. Patrons that are $250+ contributors may do their exchanges instantly online (at the rate of $5 per ticket) or contact our office for their free ticket exchange. Single ticket buyers that purchased tickets through BTL may call BTL or stop by our office to exchange. Other single ticket buyers should go through their original point of purchase (ticketmaster.com or the main VBC Box Office).
Do you allow refunds?
All sales to BTL shows are final. No refunds are allowed. You may exchange your ticket for another performance of the same show (see previous question)
I have a small child. Does my child need a ticket?
Yes. All children, regardless of age, must have a ticket even if they will be sitting in a lap.
If I would like further help understanding managing tickets, who do I contact?
For any questions, please contact the BTL Office at [email protected] or 256-518-6155.
