Frequently asked questions

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Frequently Asked Questions & Answers

Listed below are some frequently asked questions about Broadway Theatre League of Huntsville. If your question is not answered satisfactorily below, feel free to call us at 256-518-6155 or email us.

All of our shows are at the Von Braun Center Mark C. Smith Concert Hall. For more information about our venue, including a seating chart, please visit our Venue Information & Maps Page.

There are several ways to purchase Broadway Theatre League Tickets:

  • Online at Ticketmaster.com
  • Visit us at Broadway Theatre League, Monday – Friday 9am – 5pm
  • Visit the VBC Box Office, Monday – Friday 10am – 5pm
  • Call us at 256-518-6155
  • Sometimes we offer FastPass Ticketing. This is an online form that does not allow you to select your seats for the show, but we will get you the best seats available for the section you choose. You will only pay one fee of $7 (no other Ticketmaster fees) and we will email your tickets to you. If FastPass is available, a link will be found on the event’s page on our website

Broadway Theatre League is located in the VBC down the hall from the Concert Hall, between the Concert hall and Playhouse. To visit us, park in the main VBC Ticket Office parking lot on Monroe Street. After entering the main doors, turn right and we are past the Concert Hall, at the end of the hallway on the right.

We are open Monday – Friday 9:00 AM to 5:00 PM and our lunch hour is between 12:00 & 1:00. If you arrive during lunch, we won’t turn you away, but we may ask you to hold our sandwich while we look for your perfect seats. BTL is closed on Federal Holidays and most Mondays after a show weekend.

On the day of each BTL performance, the Concert Hall Box Office will be open one hour prior to each performance time to pick up any WILL CALL tickets or to purchase tickets.

On performance days, please visit the Main Box Office in the VBC Lobby instead of our offices to purchase tickets. We are a small office and our staff often spends most of Friday preparing for the show.  If it is a show weekend and the VBC Main Box Office is closed, please call us at 256-518-6155, we may be in the office and can help you, or you can leave a message and we will call you back ASAP. 

You may visit our Contact page for more information.

The Main VBC Box Office located inside the VBC at the Monroe Street entrance is open Monday – Friday; 10am – 5pm.   BTL event tickets can be purchased at the VBC Box Office. The VBC Box Office is also open two hours prior to large events. 

Practically everyone is eligible for a discount through one of our discount ticket programs: Corporate, Military, Groups, and Students/Educators are a few discounts we offer. Season ticket buyers and Pick 3/ Pick 4 ticket buyers also receive a discounted price.

ALL children, regardless of age, who attend any of our shows must have a ticket and be seated in their seat for the entire performance; you are welcome to bring a booster seat. There are also a limited booster seats available at the Coat Check Counter in the Concert Hall.

Children are not to be seated in your lap because it blocks the view of the patron behind you. Theatre courtesy is a must! Please keep in mind not all shows are appropriate for children. We strongly encourage ALL patrons to visit our theatre etiquette page to learn more.

“Is this show appropriate for children?” is a question BTL patrons often ask.

Unlike movies, which are rated by the Motion Picture Association of America and an independent group of parents, live productions have no official rating system. Instead, advisories regarding language, sexual references/ activity, the use of drugs, alcohol and tobacco, violence, and even the use of strobe lights and fog machines are issued to help parents decide if a show is appropriate for their child.

Because each family has its own set of values, beliefs and child-rearing practices, it is the responsibility of parents to research a show’s content and then decide if it is appropriate for their child. Dozens of show reviews, many written by parents of children and teenagers, can easily be found online. Simply enter the show’s name in your computer’s search engine and follow links.

Information about suitability of a show, if available, can be found at each show’s event page on our website.  Information provided by BTL by phone are developed from our review of each show, material provided by each show and reviews from other venues.

Broadway Theatre League has no specific dress code for attending performances. Dress varies widely from casual to suits and dresses. Gone are the days when formal-wear and ball gowns were the norm; we do, however, encourage you to use your theatre date as an occasion to dress up if you would like.

Broadway Theatre League feels so strongly about Theatre Etiquette that we have dedicated a whole page to the subject. Please take a look and see if you follow all of the Golden
Rules of theatre: Theatre Etiquette. (also includes Kids’ Theatre Etiquette)

Season ticket holders
who are contributors (Ovation level and higher) will have reserved parking
available to them with their parking pass for season shows in the South Hall
covered parking garage.

Excellent directions
and parking information are on our Directions & Parking Page. Please allow yourself enough time for
parking and also consider using Uber or Lyft or locating other City parking
lots when traffic volume is high.

View our ADA Compliance Page. We offer Handicapped Seating in Row F in Orchestra 2 and Row G in the Lower Balcony. An elevator is available to get to the Lower Balcony area.

We offer wheelchair assistance. If you call us at 256-551-2378 10-15 minutes before arriving at the VBC for your show, at BTL usher will meet you at your car with a wheelchair.

There are listening assistance devices available at the Coat Check, located to the right as you enter the lobby area.

Handicapped Parking is available in the front circle on Monroe Street on a first-come, first-served basis. You will be responsible for paying for parking fees in this area. If this area is full, there is handicapped parking available at the VBC South Hall garage. If you need assistance, a BTL usher can meet you there. Just let us know what assistance you need by calling 256-551-2378 10-15 minutes before arriving. You may also use the front circle on Monroe Street to drop off patrons that need assistance.

We do not allow food into the theatre area. We allow covered drinks that are purchased from the lobby concession and bar area to be brought into the theatre. Food and drink are both allowed in the lobby area and we ask that you finish or discard of any food items before entering the theatre.

All shows are “Rain or Shine” events. Only in extreme inclement weather are vents canceled or postponed. Rain and snow are not considered inclement weather. If you have questions about an upcoming show, you can check our social media outlets (Facebook and Instagram) or call us at 256-518-6155.

Items left behind in any area of the Von Braun Center, including the Concert Hall, will be turned into VBC security. Please contact the Von Braun Center for more information: 256-533-1953.

Yes, you can “Give the gift of Broadway!” Birthdays, anniversaries, Christmas or any other gift-giving occasion are all wonderful opportunities to give your Broadway enthusiast a gift card to see one of our professional shows. Gift Cards are available in any amount for any show – you can order online, call us or stop by and see us. 

Broadway Theatre League depends on our wonderful BTL Greeters and Ushers. This is a trained volunteer position. To learn more about our Usher program, visit our BTL Volunteer Page.

Besides Ushers and Greeters, we do not have any other volunteer opportunities. We often get asked about volunteering with our touring shows behind the scenes, but the shows have their own crew and we cannot offer any volunteer opportunities to work with them. For specific questions, please contact us.

Broadway Theatre League is known in the industry as a presenter, which simply means we have purchased a professional touring production from a New York agent representing a particular show. Because the shows we purchase are nationally touring, you’ll have to head to New York for an audition. If you do make it, let us know so we can throw a cast party for you when your show hits Huntsville. We wish you luck…. or shall we say, break a leg!

All ticket sales are final and we do not offer refunds. We hope that you are able to find a way to make use of your tickets. We cannot provide resale assistance for our tickets.

EXCEPTION: If a show has been rescheduled or canceled in Spring 2020 due to COVID-19 (Escape to Margaritaville, The Color Purple, RAIN, Choir of Man), please visit our Rescheduled/ Canceled Show Page for more information. If you can’t find the information you’re looking for, please contact us.

We strive to make your theatre experience one that you will positively remember! Please let us know if we have accomplished that for you. We’d love to hear from you about a show you enjoyed this season or from a season of the past. We especially like hearing how well our staff is doing!

Sometimes, as much as we try, you may find the need to express a concern and we welcome you to do so. Please let us know about your concern so we can work towards improving your experience.

Email Andrew Willmon, our Executive Director, and let us know!

If you have an issue about the Von Braun Center, we strongly encourage you to contact the VBC directly.

Please visit our Contact Page to get in touch with us!